Sylvia Sanchez, a condo owner in Portland, faced a range of challenges upon moving into her new condo, such as hot days, cold nights and overall discomfort. Through an energy audit with Energy Trust, she discovered that her condo lacked proper insulation among other issues. With new, high-performance floor insulation and a ductless heat pump (DHP) she installed using cash incentives, she’s increased her comfort level and lowered her utility bills.